AGS Health, a leader in revenue cycle management services for major healthcare providers across the US, announced that it has been recognized by KLAS Research as a “consistent high performer” in their report, “Outsourced Coding 2020, Which Firms Deliver Quality and Value.” The report results from in-depth and anonymous interviews KLAS conducted with provider organizations that outsource clinical coding.
Healthcare providers frequently rely on external coding resources to expedite accurate claim reimbursement, support population health, and enhance clinical performance improvement initiatives.
Based on independent interviews with AGS customers, the report found that most clients are “highly satisfied” and would work with AGS in the future. In addition, providers noted they received value from working with AGS.
The report recognized AGS for strong partnerships and executive involvement with clients. Some of the anonymous comments AGS customers provided to KLAS include:
• AGS Health is a really good vendor partner. They stay up to speed on coding requirements and changes and are responsive to things that we need. AGS Health does a really good job of monitoring their productivity and quality. My feeling is that we get value from AGS Health.
• The vendor supported us during the COVID-19 crisis. We recently started bringing them back. We asked how soon we could get a couple of coders back, and the vendor took care of that overnight. There was no checking with their people to transition coders back. They just came back, picked everything up, and rolled with it. Manager
“At AGS, our mission centers around delivering innovative revenue cycle management services while exceeding client expectations,” said Cheryl Cruver, chief revenue officer for AGS Health. “We value KLAS’ research in this area and are excited to see that we’re making a positive difference,” she noted.